Frequently Asked Questions

nilo kilim

You can find here the frequently asked questions about our products. If you can’t find an answer to your question, drop us a line!

The kilim is a sturdy, flat-woven rug made of wool and cotton. Our rugs are made on wooden looms using the slit weaving technique, in which dyed sheep’s wool is woven into a base of cotton.

The handwork is always visible. The kilim is not a uniform machine-made product, it does not have perfect straight lines and angles. The imperfections and irregularities of this woven rug, the „beauty of imperfection“, are a testament to its authenticity.

Sheep’s wool is easy to care for and stain resistant due to its surface structure. The natural fat content of sheep’s wool surrounds the fibres. The kilim should be vacuumed regularly with the correct attachment (without a brush). The kilim should be vacuumed regularly with the correct attachment (without a brush). It is better to vacuum more often, but at half power. If cleaning is necessary, we recommend carpet cleaning or hand washing (max. 30 degrees) with a wool re-greasing detergent. Stain removal: Immediately dab the affected area with warm running water, never rub. Use a sponge and a little liquid soft soap.

With us you can pay with common payment methods, such as credit card, debit card, PayPal & Apple Pay.

More information about our general terms and conditions.

Deliveries within Austria cost a flat rate of 9,90€, outside Austria in the EU: 15,60€.

Deliveries are only possible within the EU. If you need a delivery outside the EU, please email us at hello@nilo-kilim.com or use the contact form.

We offer a full refund for undamaged goods within 14 days, you only have to pay for the return postage. Upon receipt of your undamaged return, and after we have inspected the goods, we will issue a refund to the account used to purchase the original order.

More information about our general terms and conditions.

You can pick up your Kilim in Vienna 1070, Austria. Just send us an e-mail at hello@nilo-kilim.com.

Do you have your own ideas about what your dream carpet should look like? No problem, we offer you two options:

Use our online configurator “Kilimat” and adapt one of our design templates to your ideas in just a few steps. Select your desired design, one of our standard formats and adjust the colours to your taste. Once you have completed your order, our weavers in Egypt can begin weaving your unique kilim by hand. If your design is not available in the configurator or you need a special size, please contact us – we will be happy to help.

We also offer a design service. We can work with you to design and produce a unique piece in a variety of sizes, formats and colours. Delivery time is approximately 6 to 8 weeks.

Almost anything is possible with us, so just write to us with your ideas and wishes and we will be happy to help.

Do you have any questions?

Send us a message and we will take care of your request!

VIENNA
POP-UP!


Zollergasse 25 1070 Vienna
14-21 February 12pm till 8pm